Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Normally, sample order will take around 3-7 working days;
For bulk order, it depends on the items and the quantity of your order.
Q3. Do you have any MOQ limit?
A: Yes, we do have MOQ requirements for standard orders, but small orders are also welcomed.
Q4. How do you ship the goods and how long does it take?
A: For sample orders, we usually ship them by courier like DHL, UPS, FedEx and TNT, it will take around 4-7 days.
For bulk orders, they will be shipped by air or sea freight, the air will take around 7-15 days, and the sea will take around 15-30 days.
Q5. How to proceed an order?
A: Firstly, let us know your requirements or application.
Secondly, we will quote according to your requirements or our suggestions.
Thirdly, you confirm the order and arrange the down payment.
Fourthly, we arrange the production.
Q6. Want to do OEM/ODM service?
A: OEM service - If you want to sell our products with your own brand, we can make laser print or screen print your logo on the products and offer a series of customized packaging, including instruction manuals, warranty card, and color box.
ODM service - If you have an idea and design, we can also work on manufacturing issues for you. You don’t have to manufacture them by yourself, and our factory could take care of production process.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 1 year warranty to all of our products.
